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TERMS

Minimum order $150.00 . There will be a fuel surcharge applied to all orders under $300.00 . Cash on delivery or if approved, 14 days credit. Balances must be paid within 14 days. One invoice per customer. Invoice due in 14 days. After 30 days, a 1.98% per month interest rate will take effect and will be charged on all past due balances plus any late fee charges. New customers must fill out both sides and return the form with their tax ID Number which is a New York State Law Requirement for wholesalers.

CREDIT

Credit will be approved upon receipt of a COMPLETED credit application with appropriate references. New customers wishing to pay by credit card must supply a signature authorization form prior to shipment of their first order.

All merchandise must be paid for in US funds drawn from a US bank. If paying by credit card, it will be applied CONVENIENCE FEE (3% OF TOTAL AMOUNT). Any checks returned to us due to insufficient funds will be subject to a $40.00 bank service charge.

 

PAYMENT

Prepaid on orders above $500.00 in UPS Zone Two only (restrictions will be applied). For established customers only, not for new customers. Packages delivered COD, collected by UPS are subject to a service charge of $12.00 per package. UPS no longer accepts cash for COD orders. Payments must be via money order or a certified check. Company check accepted upon credit approval. Freight charge for FREE DISPLAYS.

 

FREIGHT

Prepaid on orders above $500.00 in UPS Zone Two only (restrictions will be applied). For established customers only, not for new customers. Packages delivered COD, collected by UPS are subject to a service charge of $12.00 per package. UPS no longer accepts cash for COD orders. Payments must be via money order or a certified check. Company check accepted upon credit approval. Freight charge for FREE DISPLAYS.

RETURNS & DAMAGE CLAIMS

All claims for damaged merchandise or shortage must be received by the head office within 48 hours of delivery. Damaged merchandise or claims for merchandise not received, or claims for incorrect merchandise received, or incorrect quantities of merchandise must be brought to the attention of the head office within 48 hours. All returns with office authorization and items ordered incorrectly can be returned freight prepaid. No deductions from the invoice will be allowed except by authorization from the head office. The head office will make adjustments according to claims after verification of errors or disputes. All claims are subject to verification by the head office. THE MAXIMUM TIME TO RETURN SLOW MOVING ITEMS IS 12 MONTHS. Merchandise returned to RR Lalena is subject to a 50% handling and restocking fee.

PRICING

Prices are subject to change without notice. Our prices reflect the best deals we can get to serve our customers. We are happy to pass along any decrease in cost to our customers and regular customers will be made aware of this good fortune. Specials will be announced as they become available. If the price of the merchandise shown in this catalog has increased since the time of printing, we will inform you of such increases when you place your order. We offer quantity discounts on all merchandise. Please contact the head office for details.